RETURN POLICY

Pladigit takes the Returns Policy very seriously in order to ensure that all its services are reliable and professional, in the interest of the consumer and the company. Pladigit's Returns policy relates only to the services that Pladigit offers on the website: www.pladigit.it.

The information written on this page relates to Pladigit's return policy, is solely and exclusively used by Pladigit and can only be considered valid for the official Pladigit website

It is not possible to use the Returns Policy during the period from the time of order confirmation to that of receipt of the goods. For this purpose, before signing the order, please be sure that your order is correct.

Any return or exchange of goods that do not meet the above criteria will not be possible and the decision will be made at the discretion of Pladigit.

By visiting the Pladigit website, the user acknowledges and accepts its practices and policies.

For the return request, please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it., with the following information and one of our operators will reply as soon as possible:

● Name.
● Surname.
● E-mail address.
● Telephone number.
● Reason and cause of the return.
● Article and related problem encountered.

If you are not able to find what you are looking for, do not hesitate to contact us at the email address This email address is being protected from spambots. You need JavaScript enabled to view it.. one of our operators will answer you as soon as possible.

 

RETURN POLICY

 

Pladigit is available to accept the return of items no later than fourteen days from the date of receipt of the order:
The return will be accepted only under the following conditions:

● The product must have been purchased only on the Pladigit website.
● The item must be returned in its original packaging in the case of an entire pallet.
● The item must be packed in a suitable and compliant manner in the case of single sheets
● The article must be accompanied by all its documents, explanations, tags and attachments intact.
● The article must never have been manipulated.
● The return must be notified via e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. attaching photographic documentation of the defect found.
● The notification must be sent before shipping the returned goods.
● The return must have been authorized in advance by Pladigit customer service.
● The package must include a copy of the original invoice.
● The shipping cost of the return will be paid by Pladigit in the case of a full pallet.
● The shipping cost will be paid by the customer in case of single sheets.

Pladigit will proceed with the return procedure, only if (1) all the above criteria are met and (2) the reason for the return is one of the following:

- A mistake was made during the purchase process.
- Pladigit made a mistake in shipping the order.
- The item is defective.

AN ERROR HAS BEEN MADE DURING THE PURCHASE PROCESS

In the event that you have received one or more than one items from Pladigit and you have made a mistake during the purchase process, you can use the Returns Policy only and only if they meet the aforementioned requirements and only under the following condition:

● You made a mistake in choosing the article.

In the event that all the criteria are met, you can decide to either change or return the product.

 

REPLACE A PRODUCT

In case you want to replace a product:

● You will be responsible for the return shipping costs.
● The product must be shipped by you with transport insurance.
● The package must include a copy of the original invoice.
● Replacement is subject to stock availability.

 

RETURN A PRODUCT

If you want to take advantage of Pladigit's return policy, the item must have been purchased exclusively on the Pladigit website

● You will be charged a restocking fee of 30% of the product's displayed price, excluding shipping costs.
● The product must be absolutely resalable.
● The product must be intact and complete in all its parts.
● You will be responsible for the return shipping costs.
● The product must be shipped by you with transport insurance.
● You will receive the refund amount excluding shipping costs.
● The refund will be credited to the credit or debit card used for the purchase.
● The package must include a copy of the original invoice.

 

PLADIGIT MADE AN ERROR IN THE SHIPPING OF THE ORDER

In the event that Pladigit recognizes an error in the procedures or processes following the purchase, you can use the Returns Policy only and only if they meet the aforementioned requirements and only if they fall under one of the following conditions:

RETURN A PRODUCT

In case you want to return one or more items, the item must have been purchased exclusively on the Pladigit website:

● No restocking costs will be charged to you.
● Pladigit will be responsible for the return shipping costs.
● The product must be complete in all its parts.
● You will receive a refund only if the item is intact and resalable.
● The product must be shipped by you with transport insurance.
● The refund will be credited to the credit or debit card used for the purchase.
● The package must include a copy of the original invoice.

REPLACE A PRODUCT

In case you want to replace one or more items:

● No restocking costs will be charged to you.
● Pladigit will be responsible for the return shipping costs.
● The product must be complete in all its parts.
● You will receive a refund only if the item is intact and resalable.
● The refund will be credited to the credit or debit card used for the purchase.
● The package must include a copy of the original invoice.

Replacement is subject to stock availability. We therefore recommend that you check the actual availability in advance.

THE ARTICLE IS DEFECTIVE

In the event that you have received one or more of a defective item from Pladigit, please inform Pladigit of the incident as soon as possible and strictly within fourteen days from the date of receipt of the order.

You can use the Returns Policy only and only if they meet the above requirements and only if included in one of the following conditions. In the event that it is found that one or more of an item are defective, you can:

RECEIVE A REFUND

In case you want to have a refund to replace the purchase of a defective item:

● No restocking costs will be charged to you.
● Pladigit will be responsible for the return shipping costs.
● The refund will be credited to the credit or debit card used for the purchase.
● The buyer will receive a refund including shipping costs.
● The product must be shipped by you with transport insurance.
● The product must be complete in all its parts.
● The item must be shipped in the same condition in which it was received.
● The package must include a copy of the original invoice.

REPLACE AN ITEM

In case you want to receive another item to replace the purchase of a defective item:

● No restocking costs will be charged to you.
● The product must be shipped by you with transport insurance.
● The product must be complete in all its parts.
● The product must be shipped in the same condition in which it was received.
● Order details cannot be changed.
● The item you will receive can only be the same as your initial order.

Any return or exchange of goods that do not meet the above criteria cannot be made and the decision in question will be made at the discretion of Pladigit.

 

SHIPMENT

 

LOST ITEMS

In the event that you have not received one or more of an item from Pladigit because the person in charge of the shipment has lost the packaging during the journey, Pladigit assumes responsibility in all its parts. An order cannot be defined as closed before the person in charge of the shipment considers it delivered.
Pladigit is partially responsible for the goods in transit. In the event that it is found that your order has not been delivered, you can:

 

RECEIVE A REFUND

In case you want to have a refund for a defective item:

● No restocking costs will be charged to you.
● The buyer will receive a refund including shipping costs.
● The refund will be credited to the credit or debit card used for the purchase.

 

REPLACE AN ITEM

In case you wish to receive another item to replace a defective item:

● Pladigit will be responsible for the return shipping costs.
● No restocking costs will be charged to you.
● Order details cannot be changed.
● The item you will receive will be the same as your initial order.

Any return or exchange of goods that do not meet the above criteria cannot be made and the decision in question will be made at the discretion of Pladigit.

 

DAMAGED ITEMS

In the event that the goods received were damaged during shipping, please refer to the section on defective items.

 

CHANGES OR REVISIONS TO THE RETURNS POLICY

Pladigit reserves the right to change this Returns Policy at any time necessary, so please review and re-read it frequently. In the event that Pladigit makes any changes to this Return Policy, any changes will be updated directly on this page. To make sure you are always up to date with any changes or revisions to the Return Policy, please register.